Providing proper customer support is necessary for all types of brands and businesses. It doesn’t matter if it is a small startup or a large company; customer support is necessary. It helps boost customer satisfaction by providing them with the information they need to use the products/services provided by the company.
A popular and effective method of providing customer support in 2025 is to use AI knowledge base software.
Why AI Knowledge Base Software Is the Future of Knowledge Management Systems
The future of knowledge management systems lies in the integration of AI-powered knowledge management tools. As businesses struggle to organize vast amounts of knowledge base information, AI-powered tools offer intelligent solutions to boost your knowledge base’s performance. Unlike a traditional knowledge base, which relies heavily on manual updates and static content, an AI-powered knowledge base adapts in real time.
By combining machine learning with advanced AI algorithms, organizations can fill knowledge gaps, streamline document management, and create a single source of truth for all knowledge sources. These innovations help companies build an effective knowledge base that supports both internal teams and customers.
Benefits of AI-Based Knowledge Management Software
With the power of AI, companies can achieve more efficient content management and smarter search functionality. A strong knowledge base tool backed by AI helps users quickly access the knowledge they need.
Key benefits include:
- Smart, AI-powered search engine that improves search results using relevant search terms
- Use of conversational AI to enhance user interaction and solve queries instantly
- Dynamic creation of knowledge base articles from existing documentation
- Auto-suggestion of related knowledge base content for deeper learning
- Faster updates using machine learning models that adapt to user behavior
AI Knowledge Management Transforms the Organization
An AI-driven knowledge management platform does more than just store content—it fuels ai-driven knowledge growth across teams. With the help of AI, companies can build a knowledge base for your customers that serves as a source of truth while also helping internal staff manage team’s knowledge and collective knowledge more effectively.
This transformation is made possible through:
- A robust AI tool that integrates with existing tools
- A scalable knowledge base with AI that keeps your customer knowledge base up-to-date
- Insightful ai-based knowledge extracted from your organization’s knowledge repositories
- Continuous learning through trained AI models built on your existing knowledge
With AI knowledge management, you can go beyond AI hype and focus on real outcomes that help teams work smarter, not harder.
Why This Matters for the Future
As AI continues to evolve, AI-based knowledge management software will define the next generation of software solutions and management tools. Whether you’re developing a dedicated knowledge system for support or refining a content-based structure, the goal remains the same: to create a knowledge base is a centralized and intelligent hub for all users.
By leveraging AI and the latest software features, organizations finally have the ability to access to knowledge at the speed of thought—and that’s the future.
In this post, we’re going to discuss five excellent AI-powered knowledge base software that you can use for this purpose. We will outline their features and pricing plans so that you can easily pick the one that suits your needs the best.
Helpjuice
Starting off our list, we have Helpjuice.
Helpjuice is a popular knowledge base software that you can use to create internal and external knowledge bases. It provides a number of useful features and has various AI-enabled functions.
Helpjuice is a great knowledge base platform for customer support as it offers dedicated features geared towards this purpose. For example, it offers user feedback on the articles, advanced AI-powered search, a chatbot, and more.
Below, we’ve listed some of the main features that you can enjoy with this platform.
Features of Helpjuice:
- Provides an AI assistant to help you plan your support articles.
- Offers a feature-rich, rich text editor that you can use to create your articles.
- Allows you to import other articles and multimedia into your support articles to make them helpful and valuable.
- Provides collaboration features that allow multiple users on your team to work together on a single article.
- Provides detailed analytic features that help you view the impact of each article in the knowledge base.
- Multi-lingual support that allows you to share support articles in multiple languages for customers around the globe.
Pricing Plans:
Here are the pricing details for the various paid plans that you can buy on Helpjuice. It offers a free trial that you can try beforehand to get an idea of all the features.
| Number of users | Price |
| 4 Users | $120/month |
| 16 Users | $200/month |
| 60 Users | $289/month |
| Unlimited Users | $659/month |
Writecream
Next up on our list is Writecream.
Writecream is an AI-powered platform known for content creation, but it also offers a highly efficient knowledge base solution that can be used for customer support. It’s ideal for businesses looking to automate their help center content while maintaining quality and consistency through an intuitive knowledge management system.
The standout feature of Writecream is its AI’s ability to quickly generate support articles, FAQs, and documentation based on short prompts. It’s well-suited for startups or teams that want to launch a knowledge base without spending too much time writing from scratch.
Here are some of the key features that make Writecream a strong contender:
- AI is a very strong content generator that can help you to create support articles, write guides, and FAQ by writing down some bullet points or giving some brief inputs to the AI.
- Not only does it include a variety of tones and languages choices, but you can also easily create multilingual content that perfectly fits your brand voice through it.
- Among the mentioned help features includes some great templates and useful tools that guide you all the way so that you can keep the same style across all support documentation.
- Gives you choices to reword, expand, or break down a piece of text and thus, provides readers an easier time of understanding and absorbing it.
- Also, you are able to undertake the combination of your search interfaces, help tools, and CMS by using this system to make your workflow more efficient.
Writecream offers a free plan with 20 monthly credits. Paid plans start at $29/month for 200 credits, $49/month for 750 credits, and $69/month for unlimited access. All plans include full use of its AI features.
Zendesk
Moving with our list, we have Zendesk.
Zendesk offers a number of different services and solutions for customer care and is more than just a knowledge base. The latter is one of the many offerings that you can enjoy with the platform.
One of the key benefits of using Zendesk in comparison to other knowledge bases is its affordable pricing. There are various plans that you can choose from as your needs grow, which makes the knowledge management software very scalable.
The knowledge base provided by Zendesk comes with a range of AI-enabled features and functions. Some of the main features of the knowledge management system are listed below:
Features of Zendesk Knowledge Base:
- Zendesk’s knowledge base software comes equipped with generative AI capabilities that can help you create articles from a brief outline or a short amount of written content. According to Zendesk, it can help you generate an entire article from a few bullet points.
- The platform allows users to create a custom appearance for their internal knowledge base, tailored to their brand identity.
- Zendesk offers an AI-powered feature that lets you check and track the trends in your knowledge base. You can see which topics are popular with the readers, and then use the information to adjust your publishing strategy.
- The AI search feature offered by Zendesk provides readers with comprehensive answers based on their queries, enhancing the overall knowledge management experience. In other words, when searching for a particular article, users can get comprehensive answers within the search itself so that they can save time.
- Like Helpjuice, Zendesk also offers analytics and reporting, showing the performance of the articles in the knowledge base.
Pricing plans:
Below, we have mentioned the pricing details for the various plans that you can buy on Zendesk.
As we mentioned earlier, there are various options available, and each of them is suitable for companies of different sizes. Each of the plans differs in features, with the basic one providing only the essentials and the costlier plans offering more and more perks.
| Name of plan | Price |
| Suite Team | $55/month per agent |
| Suite Growth | $89/month |
| Suite Professional | $115/month |
| Suite Enterprise | Has to be discussed with the Sales team |
Help Scout
Help Scout is yet another customer care platform that offers multiple solutions. It also offers a knowledge base software that you can use to create a branded help center for your customers.
Unlike some of the other platforms mentioned on this list, Help Scout is super easy to use. It focuses on providing a simple and minimalistic approach to knowledge base creation and management.
It offers a free plan that you can use to enjoy the basic features. The paid plans are, in comparison to the other platforms in this list, affordable and reasonably priced. However, things do get a bit costlier when you go towards a higher number of contacts.
Here are some of the features that you can enjoy with Help Scout’s knowledge management capabilities.
Features of Help Scout:
- No-code development allows you to create a knowledge base in minutes.
- Appearance customization options are available for a branded appearance. You can customize the appearance of the knowledge base using CSS.
- An AI assistant for improving your support articles and translating them into multiple languages.
- Detailed analytics and reporting features that provide details such as visits, content rating, trending topics, and content gaps.
Pricing plans:
The pricing plans for Help Scout vary depending on the number of contacts that you wish to engage with on a monthly basis. Below, we have provided a breakdown of the costs for each plan.
| Number of contacts | Free | Standard | Plus |
| 0 – 100 | $0 (can be used for up to 50 contacts a month) | $55 | $83 |
| 1,000 | – | $545 | $703 |
| 3,000 | – | $1.5k | $1.9k |
| 10,000 | – | $2.5k | $5.6k |
There are small increments that you can choose between the 100 and 10,000 marks. In the table above, we have only highlighted the major benchmarks.
Knowmax
To wrap up our list, we’re going with Knowmax.
Knowmax is a simple and comparatively bare-bones knowledge management software that you can use to create help centers for your customers. It doesn’t offer a lot of different solutions, but the ones it does, including the knowledge base, are quite excellent.
From what we’ve learned about Knowmax, we can say that this software is excellent for smaller businesses and brands. It is great for those users who don’t have a huge number of articles to deal with and who don’t demand a lot of features.
Here is a list of the features that this platform offers:
Features of Knowmax:
- Comes with an ASK AI assistant that provides comprehensive answers to user queries based on the information stored in your knowledge management system articles.
- Comes with a special AI summarizing feature that provides an overview of the articles so that the readers don’t have to go through the whole thing.
- AI assistance in content creation allows you to rephrase your articles and improve their flow/quality.
- There is also an AI translation feature that you can use to translate your articles and cater to clients in their local language.
- AI content generation lets you convert a few bullet points into entire articles without a problem.
Pricing:
Knowmax charges $14.99 per month for each user. It doesn’t have intricate plans like Help Scout.
Wrapping Up
The knowledge base platforms listed in this post are all great in their own regard. Although the main idea and function are the same for all of them, they do differ in the finer details and in their pricing plans.
The key to finding the best knowledge base platform for your needs is to look for one that is within your budget and also offers the features you need for your customer support goals.
If you don’t mind spending money and are looking for software that provides extensive functions and AI-enabled features, Helpjuice is a great choice. On the other hand, if you’re looking for something more minimalistic and bare in features with a smaller price tag, Knowmax is the better pick.
